Refund policy
Refund Policy Effective Date: January 1, 2025
30-Day Return Window We have a 30-day return policy. You have 30 days after receiving your item to request a return.
Eligibility To be eligible for a return, your item must be in the same condition you received it — unworn or unused, with tags attached, and in its original packaging. You'll also need your receipt or proof of purchase.
How to Start a Return Contact us at support@brana-shops.com with your order number and reason for the return. Do not send items back without contacting us first — we will confirm eligibility and provide the correct return address and instructions after your request is approved. Items sent back without prior approval will not be accepted.
Damages and Defective Items Please inspect your order when it arrives. If your item is defective, damaged, or incorrect, contact us at support@brana-shops.com within 7 days of delivery. Include your order number and a photo of the issue. We will make it right at no cost to you.
Non-Returnable Items The following items cannot be returned:
- Sale items and clearance products
- Gift cards
- Items that have been used, worn, or damaged after delivery
Exchanges The fastest way to get a different item is to return your original purchase and place a new order once the return is accepted.
Refunds Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed within 5–7 business days to your original payment method. Please allow additional time for your bank or card company to post the credit.
If more than 10 business days have passed since your return was approved and you have not seen the refund, contact us at support@brana-shops.com.
Contact Us support@brana-shops.com (727) 304-1964